Cashiers and Student Accounts

Please complete this 3rd party sponsorship information release and email to sponsor@pittstate.edu.

3rd Party Form

Refund Options

Direct deposit is the preferred method for student refunds at Pittsburg State University (PSU). It is the safest and quickest way to receive money that is due to you. If you are not signed up for direct deposit of student refunds, we may issue a credit to your credit/debit card used during the current semester or a refund check will be issued to you. Direct deposits are processed daily. Selecting a check refund will delay your refund 10-14 days.

If PSU is processing a refund for a student or patron, PSU will use the following hierarchy to determine how a refund is processed:

• Direct Deposit to your financial institution
• Credit issued to the card number that made the original payment, up to the current semester payment amount
• Check by mail

PSU, in its sole discretion, will determine the refund amount and which card is refunded, if multiple credit/debit cards were used to make the payment for the current semester.

Any refund that is a result of an overpayment by non-certified funds (personal check, money order, etc.) will be held for 15 days before the refund is processed. Refunds that are a result of dropped classes must be approved by the Registrar’s Office and Office of Student Financial Assistance before being issued to the student.

 Direct Deposit to Your Bank Account

• You will need to provide your account type (checking or savings), your financial institution’s routing number and account number in GUS under the Personal Information section at https://psuapps.pittstate.edu.
• It is extremely important that your financial institution’s account information is entered correctly. Incorrect information will result in a delay in you receiving your refund.
• Funds will generally be available in your bank account within two to three days after being released from your student account. Check with your financial institution for their Funds Availability Policy.
• In the event your financial institution refuses the electronic transfer of funds, it could be up to ten business days before the University will produce a refund check.
• When you select this option, you give consent for PSU to provide certain student information to your financial institution.
• The Cashiers and Student Accounts Office reserves the right to select and / or change your refund option if necessary.
• If you want to terminate direct deposit of your refund, you will need to disable your Direct Deposit in GUS under the Student Accounts section at http://go.pittstate.edu.
• Direct Deposit is not an option for Federal Parent PLUS Loans. A check will be sent to the parent at the address designated by the parent.

Check by Mail

• This option is not recommended, as it will cause a delay in any refund that you may receive. Checks are only mailed on the first business day of the week.
• Be sure to keep your permanent address up to date in GUS at http://go.pittstate.edu, as this is where the refund check will be mailed. All checks must be mailed. Checks will be mailed through the US Postal Service, so please allow a minimum of 3-5 business days for mail processing time.
• Refund checks mailed to an outdated student address will have to wait until the refund check is returned to PSU or wait 10 business days, whichever occurs first, until the refund can be reissued. To avoid delays in receiving your refund check, students are encouraged to set up Direct Deposit.
• If your check is lost or stolen, it will be your responsibility to contact Cashiers and Student Accounts in Horace Mann, Room 112, call 620-235-4092 or e-mail cash@pittstate.edu and request that the check be reissued. Checks will not be reissued until 10 business days have passed from the date of the original check. A signed Lost or Stolen Check Affidavit Form may be required by the Cashiers and Student Accounts Office before the check is reissued.
• A $25 administrative fee may be assessed for issuing a replacement check.
• PSU does not verify funds for check cashing by third party entities.
• Cashiers and Student Accounts reserves the right to select and / or change your refund option if necessary.
• Refund checks not cashed within 90 days of issuance are not valid. These checks will have a stop payment placed on them and cannot be cashed. Refunds containing federal loan or grant funds will have the funds returned to the appropriate federal program.

All returned checks are processed twice by the bank before deemed insufficient funds. Restitution must be made by either cash, money order, cashier’s check, or credit card.  A $30 fee will be charged for each returned item.  An academic ‘Hold’ will be placed on the student’s record, which will be removed when the returned check and the returned check fee are paid to the Office of Cashiers and Student Accounts.

Pittsburg State University now offers three online options for Tuition, Fees, and Housing payments.  All options can be accessed via the student portal at go.pittstate.edu (logging into GUS). 

Credit Card Policy

• The Cashiers & Student Accounts and Housing offices only accept credit card payments for tuition, fees and housing charges online.
• Credit card payments can be made via the Transact Campus SmartPay Payment Service. This service is available by going to the student portal (GUS) go.pittstate.edu and signing in with your PSU ID and password.  Transact Campus will assess and collect a minimum fee of $3.00 for charges between $20.00 and $105.99.  All other transactions will be charged a convenience fee of 2.95% that will be included in the total payment amount.  This fee will be charged at the time of processing.

What is Transact Campus?

Transact Campus (Formerly CASHNet), is the third party vendor with whom Pittsburg State University has contracted to provide secure online payments.

Why are we using a third party vendor?

PSU has been absorbing the credit card processing fees charged by credit card processors. These fees have been increasing at an alarming rate. Although some colleges and universities have chosen to no longer accept credit or debit cards, we determined it would be a disservice to our University communities if we eliminated them altogether. The vendor, Transact Campus, has the expertise in online payment systems to meet all security and privacy issues and meets the banking and credit card industry compliance requirements (PCI-DSS). Our contract with them ensures that the processes are compliant with the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley (GLB) Act.

How was the 2.95% rate determined?

That rate is determined by our vendor, Transact Campus.  The convenience fee is charged and collected by Transact Campus.  (PSU does not control the rate charged or receive any additional proceeds from this service.)

Can I pay my tuition, fees and housing with a credit card?

American Express, Discover, MasterCard, and VISA can be used to pay student charges online. If you use a credit card to pay your bill, a convenience fee will be charged by and payable to Transact Campus. You will not be charged a fee if you pay online using the eCheck option.

The Federal Perkins Loan Program expired on September 30, 2017, and no additional loan funds will be disbursed. Although the program has ended, borrowers are still responsible for making payment on remaining loan balances.

Pittsburg State University is partnered with Educational Computer Systems, Inc. (ECSI) for processing and collecting Federal Perkins Loans.

DEFERMENTS, CANCELATIONS AND FORBEARANCE

Perkins Loan borrowers are eligible for deferments and cancellation based on the terms of your Federal Perkins Loan Master Promissory Note.

Deferment, forbearance, and loan cancellation forms can be found on the ECSI website at https://heartland.ecsi.net/index.main.html#/access/downloadFormPages.  Just type in Pittsburg State in the school’s name and it will bring up the downloadable forms. Note that payments are not suspended while waiting for approval of your deferment or cancellation request.  If you are not sure which option you may qualify for, please contact ECSI at (888) 549-3274 or online at https://heartland.ecsi.net/index.main.html#/contactus to discuss the best path for you.

LOAN CONSOLIDATION

Perkins loans are eligible to be included in loan consolidation.  If you wish to have your Perkins loan consolidated with other outstanding loans, you must work with the consolidating agency and request that these loans be included.

Please visit the Federal Student Aid website at https://studentaid.gov/manage-loans/consolidation for more information on loan consolidation.

QUESTIONS ABOUT YOUR FEDERAL PERKINS LOAN?

Contact ECSI at 888-549-3274 or start a live chat at https://heartland.ecsi.net/index.main.html#/contactus

You can make payments to Pittsburg’s State loan servicer, Educational Computer Systems, Inc. (ECSI) by mail, online through their website https://borrower.ecsi.net/, using their EasyPath mobile app (for iOS and Android), over the phone using their automated payment assistant or with a customer service advocate, and through bill pay services.  Please note that processing fees may apply to some, but not all information.  ECSI does not charge for payments received by mail or recurring ACH payments.  Any processing fee will be disclosed to you before you authorize your payment.  Below is more information on your payment options and the fees that might apply to your payment.

By Mail: ECSI accepts checks and money orders.  Please include your Heartland Key or account number in the memo field on your check or money order.  Make it payable to Pittsburg State and mail to Pittsburg State, c/o ECSI, P.O. BOX 1287, MOON TOWNSHIP, PA 15108.

Online:  https://borrower.ecsi.net/ ECSI accepts one-time and recurring online payments via ACH and debit/credit card.  ECSI accepts VISA, MasterCard, and Discover.  Note when paying by VISA Credit Card (not debit card) the following restrictions will be applied: you can make up to six one-time payments per loan account per year, and you cannot use VISA credit card for recurring payments.  ECSI does not accept American Express. 

Mobile App: ECSI accepts payments via their EasyPath mobile app. Their mobile app is available for Apple or Android phones either at The App Store for Apple or at the Google Play Store for Android. 

By Phone: ECSI accepts one-time ACH and debit/credit card payments, and recurring ACH Payments over the phone.  ECSI does not accept recurring debit/credit card payments over the phone.  One-time payments can be made by calling them toll-free at (888) 549-3274 and using their automated payment assistant which is available 24/7.  For recurring ACH payments, please call one of their customer service advocates toll free at (888) 549-3274, Monday to Friday 7:30 AM to 8:00 PM EST. 

Bill Pay: ECSI accepts payments through your bank or other third-party bill pay service.

DEFERMENTS, CANCELATIONS AND FORBEARANCE

Nursing Faculty Loan borrowers are eligible for deferments and cancellation based on the terms of your Federal Nursing Faculty Loan Master Promissory Note.

Deferment, forbearance, and loan cancellation forms can be found on the ECSI website at https://heartland.ecsi.net/index.main.html#/access/downloadFormPages.  Just type in Pittsburg State in the school’s name and it will bring up the downloadable forms under the Nurse Faculty Loan Program Forms. Note that payments are not suspended while waiting for approval of your deferment or cancellation request.

Nursing Student Loans are eligible for a deferment based on the terms of your Federal Nursing Student Loan Master Promissory Note. The deferment form can be found at this link https://heartland.ecsi.net/docs/entitlementForm/HRSA%20Deferment%20Request_ECSI%20Address_dffd1c47-741b-43ce-aa3c-ecb78b74b053.pdf.  Note that payments are not suspended while waiting for approval of your deferment request.

Nursing Student Loans are eligible for a cancellation only in the case of death or permanent and total disability.

Note: Schools/Lenders do not have the authority to cancel the Nursing Student Loans based on permanent and total disability. This authority remains with the Department of Health and Human Services. Documentation must be submitted to the Health Careers Loans and Scholarships Branch/DHCFS/BHW/HRSA, 5600 Fishers Lane, Room 15N76, Rockville, MD 20857.

Death

Upon the death of a borrower, the unpaid balance of the loan and accrued interest will be canceled. To grant cancellation, the school must obtain a death certificate or other official proof of death.

 [Section 836(b)(4) of the Public Health Service Act; 42 CFR Part 57.311]

Permanent and Total Disability

A borrower is entitled to cancellation of NSLs in the event of permanent and total disability. Permanent and total disability is defined as being unable to engage in gainful employment of any kind because of a medically determinable impairment which is expected to continue for a long and indefinite period or to result in death. The review and final determination shall be made by the Secretary on the recommendation of the school, supported by required medical certification relating to the borrower's disability.

To claim cancellation for disability, a borrower should submit a formal request to the school that awarded the loan along with the following documentation:

• Date entered and date graduated, or date studies terminated.
• Total amount of loans obtained.
• Amount of unpaid balance
• Nature and date of onset of the disability
• Employment history prior to disability
• Statement of financial support
• Current medical examination and/or treatment

The medical report must be sufficiently detailed to provide for a comprehensive review to determine the nature, duration, and extent of the impairment and prognosis. Supporting documentation should include history of illness, medical examination(s), inpatient and outpatient treatments, and current medications. Include copies of all pertinent past medical records and a prognosis and rehabilitation plan. The medical documentation must be accompanied by a signed and dated statement from the borrower's physician documenting permanent and total disability according to the definition above.

The borrower will give the school’s consent for the release of information allowing the release of any required information on the disability to the Department. The school will be formally notified of the Secretary's and/or designee's decision and must retain written notification of the decision.