Call 1-800-284-7575

LIFELINE is a voluntary, confidential, FREE, service that provides benefits eligible employees and their dependents with counseling and referral services.  It is an employee benefit sponsored by HealthQuest, the State of Kansas employee health promotion program.


Raise Your Emotional Intelligence Quotient At Work
July 2007

What do you do when someone jumps in front of you at the copy machine, ignores you when passing by, or takes credit for your work? How you address these and similar situations constitutes your Emotional Intelligence Quotient (EQ). Your EQ also contributes to your emotional fitness.

"If you wish you had behaved differently in any of those situations, you may be a victim of 'emotional hijacking,'" says Adele B. Lynn, author of The EQ Difference: A Powerful Plan for Putting Emotional Intelligence to Work.  An emotional hijacking is when the rational, thinking part of your brain is bypassed because of your intense emotions. When this happens, you're so emotionally charged that critical thinking and problem solving can be very difficult.

How High is Your Work EQ?

How you manage yourself and your relationships is a very important at work, and your EQ is an important contributor.  We have all seen many examples of an employee who can't get along with others and disrupts an entire work team.  They are individuals who are typically good workers but whose emotions easily get out of hand.

Start with Yourself

You don't have control over other people's behavior, but you can learn to improve your EQ.   In The EQ Difference, Ms. Lynn discusses several tips to improve your emotional intelligence quotient.


Pay attention to your emotions. Try to observe while you're “in the moment,” especially during conflict situations.  Observe both your feelings and reactions in difficult or stressful situations. Are you thinking only of yourself, or can you empathize with the other person? A person with a high EQ is able to think not only of his own needs, but also empathize with others.  Observe how others react in their words, body language, or behavior.


Try to determine your triggers and other indicators that prompt you to lose your cool or become stressed. When you have intense negative emotions, they're usually related to your stressors.


Engage in a long pause to help you regain your focus. Without the pause, you may react without thinking. Many people avoid pauses because they feel uncomfortable when there's a silence. It's OK to feel uncomfortable and take that long pause anyway.

Need to Improve Your EQ?

If you have questions about your Emotional Intelligence Quotient and would like some confidential advice, remember the LIFELINE Program is available 24/7 at 800-284-7575 at no cost to you.


Summary of CORE LIFELINE Employee Assistance Services

Call LIFELINE 1-800-284-7575 at any time, day or night 7 days a week for help handling life's stresses. State of Kansas benefits eligible employees and their dependent children can receive the following benefits:

1-4 face-to-face sessions (per issue) with an EAP counseling service for a wide variety of problems:

  • Day-to-day stresses
  • Depression and anxiety
  • Major life traumas
  • Problems with co-workers or supervisor
  • Stress due to layoffs or furloughs
  • Marital and family issues
  • Drug and alcohol issues

The following services are also available:

  • Elder care consultations with an elder care specialist
  • Legal consultation with an attorney - one per year
  • Financial consultations with a professional
  • Extended benefit for employees and immediate family members for 6 months after any layoff action.
  • Healthy Life Programs
    • Life Coaching (employee only)
    • Healthy Weight Program (employee and dependents)

Take advantage of this valuable employee benefit. For help with the day-to-day stressors of life, simply call LIFELINE at 1-800-284-7575 any time, day or night 7 days a week. That's all you need to do. Just pick up the phone. Your call with be completely confidential.