Advocates are available to assist victims in making informed decisions about medical, law enforcement, and court processes and will act as a liaison between the victim and other social service agencies. Advocates provide supportive counseling that includes safety planning, education on the dynamics of domestic violence, sexual assault, and stalking, assistance in establishing an Action Plan and setting personal goals, and providing information and referrals.
Trained staff and volunteers answer the crisis hotlines. The first priority is the safety of the survivor. Staff will actively listen to the victim and gather information as it is reported. They will assess the needs of the caller as this information is received and will offer safety planning tips, agency services including emergency shelter and advocacy, and information and referrals for emergency services and local social service agencies.